General enquiries
Questions about the platform, pricing, partnerships, or whether ZenOrbit does the thing you need yet.
Contact
Write to us. A person reads it.
There is no contact form here on purpose — a form would post your message to an endpoint before you had agreed to anything. Email reaches the same inbox and leaves you holding the copy.
Product support
Something is not working, a booking behaved unexpectedly, or you need help with your account or billing.
Privacy and data requests
Access, correction, export or deletion of personal data, and any question about how we handle it.
Security reports
If you believe you have found a vulnerability, tell us before telling anyone else and we will work with you. See Security.
Already using ZenOrbit? Signing in at https://app.zenorbit.app and writing to us from your account address gets you a faster answer — we can see the account context without a round trip asking for it.
What to expect
Response times, stated honestly.
Support
We aim to reply to support email within one business day. If something is broken and it is our fault, say so in the subject line and it goes to the front.
Enquiries
General questions usually get an answer within two business days. If the honest answer is “not yet”, that is the answer you will get.
Data and security
Privacy requests are acknowledged within a few days and completed within the period the applicable law allows. Security reports are acknowledged as quickly as we can.